MANILA, PHILIPPINES – Agora, a global leader in real-time engagement and conversational AI technologies, and FPT today announced a strategic partnership to expand artificial intelligence (AI) adoption across Southeast Asia’s banking and financial services sector.
The collaboration will combine Agora’s real-time engagement and conversational AI capabilities with FPT’s regional footprint and enterprise integration expertise to help financial institutions enhance customer engagement, streamline digital services, and improve operational efficiency.
By integrating Agora’s Conversational AI (ConvoAI) and ultra-low-latency real-time communications (RTC) with FPT’s enterprise AI ecosystem, the partnership enables banks and financial institutions to deliver secure, intelligent, and real-time interactions across voice, chat, and video.
Supporting Southeast Asia’s rapidly evolving financial sector
Southeast Asia is experiencing a major shift in banking and financial services, driven by rising digital adoption, evolving customer expectations, and demand for seamless, always-available financial experiences across multiple channels.
According to Bangko Sentral ng Pilipinas (BSP), digital bank transactions account for 57.4% of total monthly retail payment volume and 59% in value, reflecting Filipinos’ growing trust in using digital financial services. BSP aims to increase the digitalization of retail payments to 60–70% by 2028.
As banks and financial institutions modernize legacy systems and expand digital service delivery, they face growing pressure to deliver fast, reliable, and personalized customer interactions—while maintaining strict standards around data protection, operational resilience, and regulatory compliance.
Conversational AI has become a cornerstone for this transformation, helping institutions scale customer service, automate routine tasks, support digital onboarding and provide real-time assistance across omnichannel environments without compromising security or governance.
“By combining FPT’s enterprise AI capabilities with Agora’s real-time conversational infrastructure, we enable banking and financial institutions across Southeast Asia to deliver more efficient, responsive, and trusted digital experiences at scale,” said Mark Hall Andrew, Chief Revenue Officer, FPT Smart Cloud, FPT Corporation.
Powering real-Time, AI-Driven Customer Interactions
The partnership integrates Agora’s ConvoAI and real-time voice and video infrastructure with FPT’s AI-powered conversational intelligence and contact center solutions to support key banking and financial use cases, including:
- Retail and corporate banking customer support
- Payments and account-related services
- Lending and credit lifecycle interactions
- Insurance onboarding, policy servicing, and claims assistance
- Cross-border and multilingual customer engagement
The joint solution enables banking and financial institutions to deploy AI-powered virtual assistants and human-in-the-loop advisory experiences that seamlessly combine real-time chat, voice, and video.
“As banking and financial services across Southeast Asia continue to digitize, innovation must go hand in hand with trust, security, and compliance,” said Tony Zhao, CEO of Agora. “By combining Agora’s real-time conversational intelligence with FPT’s enterprise AI ecosystem, we enable banking and financial institutions to engage customers in a more natural, efficient, and reliable way—at scale.”
The partnership reflects a shared commitment by Agora and FPT to support the ongoing modernization of banking and financial institutions across Southeast Asia.
Moving forward, both companies plan to collaborate closely with regional banks, insurance providers, system integrators, and ecosystem partners to accelerate the adoption of enterprise-grade conversational AI and real-time engagement technologies across the region.
