CLARK, PHILIPPINES – Clark International Airport (CRK) just scored a major win on the runway to customer satisfaction, earning the coveted Level 1 Airport Customer Experience Accreditation from Airports Council International (ACI). This global nod is more than just a badge, it’s an affirmation of CRK’s evolving mission to redefine what it means to fly in, out, and through the Philippines.
In its assessment of CRK, ACI remarked, “We can see a clear message that customers are a top priority through your mission statement and external communications. What’s particularly impressive is that your efforts go beyond simply communicating a customer-focused message to passengers — you also aim to embed this mindset internally among staff, ensuring that it is reflected in actual service delivery through clear goal-setting and execution.”
As CRK continues to evolve, future assessments will recognize more advanced initiatives and innovations to enhance the overall journey of travelers using the airport.
“This recognition affirms our mission to prioritize passenger satisfaction at every touchpoint,” said Noel Manankil, President and CEO of Luzon International Premiere Airport Development (LIPAD) Corp., the operator of ClarkInternationalAirport. “It is a testament to the hard work of our entire team and our shared goal of delivering exceptional airportexperiences aligned with global standards.”
