Campaign Spotlight

Campaign Spotlight: METRO and Serviceplan call for support of the hospitality industry all over the world at Christmas

HAMBURG, GERMANY – The global COVID-19 pandemic has already led to high revenue losses in the hospitality industry this year. No real recovery is expected in the coming months either, due to continuing restrictions. To support its partners and clients in the food service industry, METRO is launching an extensive TV and digital campaign aimed at consumers. The idea and implementation of the Christmas film was developed by METRO’s global creative agency, Serviceplan Campaign Hamburg.

METRO | Christmas Campaign 2020


The objective of the global “Give your kitchen a break” campaign, is to encourage as many people as possible to order their favorite menu for this year’s festive season at a restaurant near them. Following recent months, during which daily life – including all its new and old challenges – has taken place in people’s homes for most of the time, now at least the kitchen at home gets a break.

Gisele Musa, VP / Global Director Branding METRO commented: “#GiveYourKitchenABreak is another proof of our brand purpose, of how we are championing independent gastronomy in every possible way. Usually our communication is targeted for business people, but this time we stretched our audience, also in terms of media spent, to connect with the general public. Because of the pandemic, the gastronomy business is having the hardest time ever; but also people are fed up with their lockdown home situation. And this was the insight to send out an invitation to the whole society to play a role, to show their support while enjoying giving their kitchen a break by ordering Christmas menu from independent restaurants. It allows gastronomy to keep serving and people can still enjoy all the choices around them. A perfect combination for this special Christmas.”

At the center of the campaign is a film that will be used internationally on TV and online. The video describes the every-day-life of a regular family during recent months. The featured family´s story mirrors the current situation of many families: during lockdown life solely takes place in one´s own home: home-office, home-schooling, cooking meals or doing online gym classes at home.

Enjoying nice food, making preparations for the festive season and spending quality time together often fall short because of the challenges faced during everyday life during this unprecedented pandemic. So, to make life easier at Christmas, instead of cooking your own food, the festive menu is ordered and delivered by a nearby restaurant.

“Christmas is the season of joy. That’s what we want to focus on in our campaign film – on the one hand, the joy within the family, which creates time for relaxing and spending time together through taking a break in the kitchen, while at the same time doing a good deed and supporting independent restaurants.” says Michael Schneider, Managing Director of Serviceplan Campaign Hamburg.


Gisele Musa: Global Director Branding
Anila Brahmakulam: Head of Branding – Media management
António Mário Simoes Costa: Media & Content Management
Christa Wellershoff: Head of Branding, Campaign management
Alicja Korkosz – Head of Branding
Sonika Grotjans: Brand Management
David Fehlberg: Head of Branding
Nina Zeiler: Head of Branding
Brigitte Taylor: Brand Management
Serviceplan Campaign Hamburg
Michael Schneider: Managing Director
Silke Schilling: Client Service Director
Henrik Haake; Head of Brand Digitization
Roland Raith: Executive Creative Director
Kolja Danquah: Executive Creative Director

Davide Zicca: Senior Copywriter
Vladimir Vascalup: Senior Art Director
Elkateb Mohamed: Junior Art Director
Stefan Griesche: Junior Art Director
Janina Elena Janzen: Junior Art Director Digital
Jonas Brinkhege: Junior Copywriter
Wiebke Müller: Senior Account Manager

Serviceplan Strategy
Adam Bekassy: Strategy Director
Michael Makowiecki: Senior Strategist
Christine Schulz: Strategy Consultant

Production Credits:
Director: Knut Burgdorf
DoP: Christian Huck
Editor: Sören Görth
Production: IAM Image GmbH, Hamburg
Producer: Nicolas Mirbach
1st AD: Gregor Budde-Petrusch
Grading: Mike Bothe
Postproduction: Hochkant Film GmbH & Co. KG, Munich
Music: 2wei Music, Hamburg
Sound Mix & VO: LOFT Sound Studios, Hamburg
Service Production Slovenia: BAS Production
Line Producer: Andrej Caruso
Styling: Valter Kobal
Art Director: Maja Moravec

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