InsightPress Release

Dentsu’s landmark research highlights future consumer trends and AI integration

TOKYO, JAPAN — Creative network Dentsu has released its landmark global study, Consumer Vision 2035: The Era of the Insight-to-Foresight Pivot, which charts the long-term consumer trends shaping the next decade. The research shows a growing comfort level among consumers for an increasing number of administrative and shopping activities being managed by AI on their behalf.

While technology will cocoon consumers’ lives in years to come, nature will constrain them as societal conventions around growth and prosperity will be further unseated. This will create a landscape where assumptions that previously perpetuated culture and business are re-examined.

In response to these tensions, consumers will lean further into their emotions and passions when actively engaging with brands. Seven in 10 consumers say that today, a significant share of their shopping decisions are influenced by the mood they’re in at the time of purchase. The study also shows that most consumers wish they were more impulsive and actively seek experiences that elicit visceral emotions.


Each of the forces outlined in the research carries implications for brands. Still, across the entire study, the ability to pivot from insight to foresight emerged as the critical quality needed to anticipate and deliver on predicted emotional states, a new requirement to thrive as a business by 2035.

Jeff Greenspoon, Global Practice President of Integrated Solutions at dentsu, commented, “What is very clear from the findings of the Consumer Vision 2035 study is that we are only now just entering the next era of transformation across technology, culture, and consumer expectations. An AI-filtered world might seem far into the future, but it is already becoming a reality today, and consumers’ interactions with brands will fundamentally shift within the next 10 years. Business leaders and brand builders must start preparing for this new landscape today with both technology and creativity. These provocative insights are the starting point to guide people-centered transformation efforts that create long-term brand opportunities because those that push the boundaries to innovate now will undoubtedly see the biggest impact through the next decade.”

The dentsu study Consumer Vision 2035 is available here.

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