SINGAPORE — Everise, a US-based digital customer experience outsourcing company that serves global Fortune 500 and high-growth technology firms, announces plans to open a Digital CX Innovation Center in Singapore. Along with focused investments in Malaysia and Japan, Everise plans to add a total of 700 jobs by the end of the year.
Everise has experienced strong revenue CAGR growth of 33% over the last 3 years and will employ 15,000 people globally in 7 countries by the end of 2021. Previously operating in Malaysia and Japan through a joint-venture, Everise chose to exit the partnership on August 26, 2021, to drive the business itself.
“Over the past three years we have seen the opportunity to expand our services in Asia. Companies that are rapidly growing and new market entrants have demand to deliver innovative, multilingual brand experiences,” says Everise founder and CEO, Sudhir Agarwal. “We also intend to open a first-of-its-kind center for innovation for our regional clients in Singapore in the last quarter of 2021.”
Everise has already recruited 300 native Asian language speakers in Kuala Lumpur and Japan to support its multinational technology clients, and this will grow to 600 by the end of the year. In Japan, Everise is pioneering the work-at-home as a service model.
In Singapore, Everise will establish a Digital CX Innovation Center for high-growth companies in the Southeast Asian region, as well as to service its US-based clients that wish to economically scale omnichannel customer experiences in Asia. For example, using Everise’s proprietary exage technology ecosystem, Everise pairs its integrated Automation and Artificial Intelligence solutions with customer support services. This provides an agile solution that optimizes people and technology to deliver best-in-class customer experiences.
Singapore is a greenfield project, and the company plans to employ 100 Singaporeans by the end of the year and 400 by the end of 2022.
Over the past two years, Everise has received a great deal of peer recognition in the form of multiple awards lauding their technology, people-first culture, and business management strategy. Founder and CEO Sudhir Agarwal has been named Executive of the Year and Outstanding Leader by several prominent award committees, as well as Business Insiders Top 100 People Transforming Business.
Everise is also an employer of choice, receiving the highest rating in the industry on employee review website Glassdoor.