LONDON, UK – MRM UK is an agency known for blending CRM, CX and Creative Commerce into potent, award-winning work. It has announced the elevation of James Thorley to Executive Creative Director.

“James is a uniquely talented creative leader, with equal parts mastery in CRM, CX, and Commerce. Elevating him into this role will accelerate success for our clients and teams. We’re excited about this next chapter of growth for MRM UK,” said Ronald Ng, Global Chief Creative Officer at MRM.
This promotion follows the recent appointment of Nick Handel as CEO of MRM UK, underscoring the agency’s renewed focus on transformative, collaborative leadership across disciplines.
James Thorley said: “It’s an exciting time at MRM. We have the talent. We have the craft. And we have the ambition. I’m thrilled to help bring it all together and drive our work to the next level.”
Throughout his career at MRM UK, James has applied bold, practical creativity to major clients, including Microsoft, easyJet, Subway, Cigna, Macmillan Cancer Support and Mitsubishi Electric.
Fresh from bagging Gold for Best B2B Website at The Drum Awards 2024 with A&O Shearman, MRM UK keeps proving that when ideas, data, and tech lock arms, measurable results happen.