Campaign SpotlightPress Release

Tena puts the spotlight on the unseen reality of family carers in ‘No Love Like It’ spot by AMV BBDO

LONDON, UK — Around one in 10 people already look after a loved one, yet new research conducted by Essity-owned incontinence brand TENA revealed that only 50% of people who provided extended family care considered themselves a “carer.” This lack of perception is largely down to those doing the care not acknowledging themselves as “carers” and, as a result, they feel more alone and unaware of the support available.

The research, conducted with Ketchum, is part of TENA’s new global campaign #NoLoveLikeIt, which sees the brand also partnering with Carers UK. Committed to providing care for both caregiver and receiver, TENA delved deep into qualitative and quantitative research to understand the realities of caring, which will become a reality for most of us at some point, as populations age and more care is provided in home by families.


In conversations with TENA, carers have remarked how the responsibility of caring for someone can feel daunting, unfamiliar, and scary. And this can be even more challenging when the person you care for is incontinent. Dealing with urine leakage can feel like one of the most demanding and uncomfortable aspects of caring routines. This adds to the emotional strain caregivers feel on top of what is a physically and mentally demanding role. Over 70% of carers in some markets suffer from stress and exhaustion, showing just how demanding the reality can be.

With the help of three real carer households, TENA goes behind closed doors to help shine a light on the realities faced by family carers and the full spectrum of emotions experienced by those caring for someone, including joy, pain and, especially, love. Becs, in her early 30s, cares for her elderly mother, while Simone looks after her husband James, who has Multiple Sclerosis. Andrew cares for his disabled daughter Phoebe, with the help of her sister Chloe.

Created by creative agency AMV BBDO, the campaign will launch with a film directed by Oscar-nominated writer and Sound of Metal director Darius Marder, who’s used to filming non-actors to tell more authentic stories.

Through an intimate, honest look into what caring for a loved one is really like, the campaign highlights how caregiving situations can be simultaneously rewarding and challenging. “I’ve still got a 21-year-old who wants a cuddle every night. It’s special,” said Andrew, and “I do feel lonely sometimes,” revealed Simone in a 90-second film.

In recognizing the many faces of caregiving and the cocktail of emotions that comes with it, TENA’s campaign prompts us all to support carers we may know in our lives and recognizes a carer audience who often don’t identify as such. In addressing society’s lack of awareness around the topic and showing the world what it feels like to be a caregiver, TENA helps people feel more prepared and supported.

Some other key findings from TENA’s research which informed the campaign:

  • With an ageing population expected to make up more than one fifth (22%) of society in the next ten years, the number of us estimated to give care will rise, with the pressure of impending caregiving needs already felt by many;
  • Almost half of people (47%) admit they already worry about taking care of a loved one in the future;
  • Over half of people (55%) find it difficult to balance daily life with family caregiving responsibilities, and 51% are concerned they wouldn’t know how to care for a dependent person properly;
  • Anxiety around caregiving means that almost one in three people (29%) actively avoid talking to a relative or loved one about their future care needs. Yet despite avoiding the subject, more than half (53%) believe it’s the duty of a loved one to look after a dependent family member and 45% of people acknowledge that providing family care themselves would be the only option for them.

TENA Global Brand Communications Manager Paul Dennis, said, “TENA has spoken with many carers and their relatives over the years and it’s clear that incontinence care is often just one of the many challenges they face in their daily lives. We wanted to support them beyond just our products and with our #NoLoveLikeIt campaign our ambition is to recognize their varying experiences and contributions and help to shine a light on something that will be a reality for many of us at some point.”

AMV BBDO’s creative team behind the work, Ben Smith and Dan Kennard, said, “We went into this process with a preconceived idea of what caring was. But by following the lives of real carers we witnessed the patience, the humor, and ultimately the empathy they show, and gained a new perspective. We hope the film can do the same for others.”

Darius Marder, who directed the film via Caviar TV, commented “I was moved to bring the unseen experiences of real carers to the screen in a sincere and artful way. Carers are largely invisible and uncelebrated. Yet they are the vast majority. Hardly any of us escape this scenario. In casting light on them, we cast light on the fabric that binds us all as humans.”

Running in the UK, Poland, Germany, France, Italy, and Canada, the campaign goes live across TV, VOD, Social, in-store and on the TENA website.


Client: Essity
Brand: TENA (Global)
Campaign title: #NoLoveLikeIt
Client name: Oscar Ayala, Paul Dennis and Emma Ottosson
Creative Agency: AMV BBDO
CCO: Nicholas Hulley and Nadja Lossgott
Creative Director: Jim Hilson
Creative Team: Ben Smith and Dan Kennard
Agency Planning Team: Tom White and Jack Swain
Agency Account Team: Anna Covell, Harry Bugge and Phoebe Selby
Agency Producer: Yvonne Chalkley
Media Agency: Zenith
Production Company: Caviar
TV Director: Darius Marder Production
Co. Producer: Campbell Beaton/Nisha Mullea
Edit: The Assembly Rooms/Eve Ashwell
Post-production Company: Glassworks
Sound studio: 750 Sound
Audio Post-production: Twenty Below Music
PR agency: Ketchum

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