MANILA, PHILIPPINES — The latest Digital Society Index (DSI) survey, by global media, digital and creative communications agency Dentsu Aegis Network, reveals how 18-24 year olds (Gen-Z) are taking it upon themselves to reduce their online activity.
What are the drivers of consumer distrust in big tech? Find out in our latest report, Decoding Data Dynamics: https://t.co/fCNysK7Jxw pic.twitter.com/gbdtrPa5Rn
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Analysis of more than 5,000 Gen-Z’ers is part of a worldwide study of 32,000 people conducted at the height of the COVID-19 pandemic, looking into our relationship with technology and brands. It shows that, despite lockdowns leading to a surge in online activity, a fifth (17%) of Gen-Z’ers have deactivated their social media accounts in the last 12 months. This trend is particularly noticeable across Europe, including the Finnish (34%) and Spaniards (30%). Globally, a third (31%) have limited the time they’ve spent online or looking at their smartphone and almost half (43%) have taken steps to reduce the amount of data they’re sharing online, such as clearing their search history or opting out of geo-location services.
It is clear that these measures have been taken due to an acute awareness of how their data may be used as well as some of the perceived negative impacts of technology on society. More than half Gen Z’ers (58%) don’t trust tech companies because of concerns over how they use their data, while four out of ten (37%) believe social media is having a negative impact on political discourse in their country. The stats are revealing, showing this view to be highest in Hungary (56%), followed by Australia (50%) and the USA (48%).
What are the drivers of consumer distrust in big tech? Find out in our latest report, Decoding Data Dynamics: https://t.co/Hs0olrc50t pic.twitter.com/ypt2uatfdn
— dentsu (@dentsuintl) July 22, 2020
Worryingly, with mental health issues a big concern for younger people, nearly half of Gen Z believe their personal use of tech has a negative impact on their health & wellbeing—this is particularly acute in Spain (59%), Australia (55%) and France (53%).
Despite these concerns, it appears that Gen Z’ers are confident that technology will do more good than bad in the future. Two-thirds (62%) are optimistic that digital technologies will help solve the world’s most pressing challenges, and this sentiment is felt most in Hong Kong (78%) followed by Poland, Finland and Mexico (75%).
Half of Gen Z’ers also believe AI and robotics will create career opportunities for them in the next 5-10 years, significantly above average. However, this brings new expectations with nearly three-quarters (72%) of Gen Z believing brands will need to demonstrate how their use of tech benefits society over the next 5-10 years.
Masaya Nakamura, CEO Solutions at Dentsu Aegis Network, said: “Our survey reveals the digital consumer of the future. They are tech literate and are taking back control of their data and online activity, both to look after their well-being as well as address concerns about how organisations may misuse their data. However, they remain hugely positive about the wider impact of technology on society.
“Brands need to reassess how they build relationships with this cohort in a way that places a premium on transparency, empowerment and a clear value exchange when using consumer data. They also need to ensure they are using technology in a way that delivers wider societal benefit as expectations on brands increase to create helpful experiences and solutions. Gen Z’ers are tech champions — but you’ve got to earn their trust first.”
When it comes to personal data, a lack of consumer trust affects every industry – not just big tech. Find out more in our latest report, Decoding Data Dynamics: https://t.co/fuxDu4ekgc pic.twitter.com/XLeC9clcPh
— dentsu (@dentsuintl) July 22, 2020