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Insight: TBWA\Group’s 65dB releases 2020 beauty insight report exploring 12 beauty conversations happening in Asia

SHANGHAI, CHINA – 65dB, the global consumer and market research social listening practice of TBWA\Group, has released a social insight report unveiling a new set of Asian beauty routines.  

With the pandemic causing a sharp rise in social media use – and netizens and influencers sharing millions of posts on a daily basis, showing their product usage, preference and interest – 65dB has leveraged social data to provide a reliable indication of the changing trends within different beauty categories (make-up, skincare, fragrance, haircare, and professional treatment)  and identify positive areas of expression in which brands can position themselves to create meaningful ways to engage with their customers. 

The joint report, created by 65dB Tokyo and 65dB Shanghai, analyses online conversations to identify curiosity, concerns, passions and creativity around the topic of beauty; and reveals how  consumer behaviors have changed in Asia since the COVID-19 outbreak.  


The analysis covers social conversations across China and Japan, the two largest and most  influential beauty markets in Asia. With both countries going through different stages of  pandemic recovery, the research analyses which behavioral trends might be temporary and  which ones are here to stay. 

The 12 growing beauty conversations explored in detail include:  


From skin irritation to mask tan-lines, people are looking for solutions to help them  adjust to the new normal of wearing protective face masks all day, every day. 


As people went weeks without being seen in public, they began wearing less  makeup, with some even undergoing skin-fasting. Experiencing the benefits of this,  many became empowered and happier in their own natural skin.  


While observing social distancing, DIY became necessary for many aspects of our  lives – beauty routines included. During lockdown, people had more time to look  after themselves, with many experimenting with new innovative beauty products/technologies and at-home treatments. 


The pandemic has brought many global issues to light while giving people time to  reflect and reassess their values and behaviors – whether that’s self-love and body  positivity, or female and racial empowerment. 


The global crisis has made us more compassionate while also providing more  impetus to protect the planet we live in, especially as we watched the environment  rejuvenate as humans were stuck indoors. 


Digital transformation has accelerated quickly with e-commerce and online  experiences playing a leading role in helping brands continue to engage with  consumers remotely. 


There has been growing emphasis on mental wellness and healthier lifestyles  during the pandemic. From sleep quality to nutritional diets, we are increasingly  learning that beauty starts from within. 


Bored at home, many people are using makeup as a creative outlet – driven by the  increase in social media usage and playful digital behaviors with friends and  communities.  


Facing an economic crisis caused by the pandemic, people are searching for  discounts or exploring cheaper alternatives for their beauty products. Alternatively,  some people have spent less money while staying at home and decided to use  those extra savings to upgrade their beauty products.  


Consumers are increasingly educating themselves on the ingredients and science  behind different beauty products. Meanwhile, beauty devices have become  increasingly popular, from simple functions such as face steamers and massaging,  to innovative electronic devices claiming to provide light medical functions such as  delaying aging and reducing fine lines. 


The pandemic provided individual countries with a singularity of purpose – to help  reset and regroup as a nation – which has driven a growing nationalist sentiment.  An act of solidarity with all things local – from buying local, shopping small, to  domestic travel and celebrating local culture. 


As society recovers and people begin returning to their old routines with busy work  and late sleep, skin problems have also made a return. People are turning to social  media to discuss the best products and remedies. 

“With new waves of COVID-19 impacting the world, the prospect our lives have forever  changed is fast becoming a reality,” said Yuta Kanekiyo, head of 65dB Japan. “We are proud to  say the various hints of change explored are not only signs of new trends but also a path of  evolution for people in a changing world. I hope that by capturing the voices of the people we  can work with brands to help everyone live for a happier tomorrow.” 

“We’ve really enjoyed working on this joint research project with our Japanese colleagues and  the support of TBWA\Asia,” said Matthieu Mellul, manager of 65dB China. “Listening to the consumer’s voice in the two biggest markets for beauty in Asia gives us a unique perspective on  the trends in the region, as well as the opportunity to grow our ability to conduct streamlined,  cross-country research projects to support our local and global clients in growing their  customer-centricity.” 

Read the full report here: https://www.tbwa.asia/65db-asian-beauty

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